Terms of Service
1. Acceptance of Terms
By accessing or using the website, services, or forms provided by Pandorium Agency (operated by Pandorium Development), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or submit any forms.
2. Services Overview
Pandorium Agency provides AI-powered marketing, lead generation, and client acquisition services for service-based businesses. Our services include but are not limited to:
- Paid advertising management (Meta/Facebook, Google)
- AI-powered lead follow-up and automation
- CRM setup and management
- Marketing strategy and consulting
- Website and funnel development
3. Consultations, Audits, and Strategy Calls
We offer free growth audits and strategy consultations. These are informational in nature and do not obligate you to purchase any services. The recommendations provided during consultations are based on the information you share with us and our professional judgment.
4. No Guarantee of Results
While we strive to deliver effective marketing strategies and services, we do not guarantee specific results, including but not limited to lead volume, revenue increases, conversion rates, or return on investment. Marketing outcomes depend on many factors outside of our control, including market conditions, competition, product quality, and your own business operations.
5. User Responsibilities
When using our services or submitting information through our forms, you agree to:
- Provide accurate and truthful information
- Not submit spam, fraudulent, or misleading information
- Respond in a timely manner to communications related to your project
- Provide necessary access, assets, and approvals required for us to deliver our services
- Comply with all applicable laws and regulations
6. Communications
By submitting an inquiry or booking a consultation, you consent to receive communications from us, including:
- Emails related to your inquiry, project, or consultation
- Phone calls or voicemails from our team
- SMS messages, if you have explicitly opted in (see Section 7 and our SMS Consent & Opt-In Policy)
You may opt out of marketing communications at any time. For SMS, text STOP. For email, use the unsubscribe link provided.
7. SMS Program and Messaging Terms
Pandorium Development (doing business as Pandorium Agency) operates an SMS messaging program to communicate with users who have opted in. By opting in to our SMS program, you agree to the following terms:
Description of SMS program: Our SMS messaging program sends follow-up messages related to your inquiry, appointment reminders, marketing service information, and promotional offers from Pandorium Agency.
Messaging use cases: Messages may include consultation follow-ups, scheduling confirmations, strategy recommendations, service updates, and limited-time promotional offers related to our marketing services.
Opt-out instructions: You can cancel SMS messages at any time. Text STOP to any message you receive from us, and you will be unsubscribed immediately. After texting STOP, you will receive one final confirmation message, and no further SMS messages will be sent unless you opt in again.
Help: If you need assistance, text HELP to any message from us, or contact us at hello@pandoriumagency.com or +1 (778) 800-9298.
Message frequency: Message frequency varies. You may receive multiple messages per week depending on your inquiry and engagement level.
Message and data rates: Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.
Carrier liability disclaimer: Carriers (T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages.
Consent not required for purchase: SMS consent is not a condition of purchasing any goods or services from Pandorium Agency. You may submit an inquiry, book a consultation, or use our services without opting in to SMS messages.
No sharing of SMS opt-in data: We will not share, sell, or transfer your SMS opt-in consent or phone number to any third parties or affiliates for their own marketing purposes.
Age restriction: You must be 18 years of age or older to opt in to our SMS messaging program. By opting in, you confirm that you are at least 18 years old.
For full details about our SMS practices, see our SMS Consent & Opt-In Policy and Privacy Policy.
8. Intellectual Property
All content on the Pandorium Agency website — including text, graphics, logos, design, and code — is the property of Pandorium Development and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.
For client work: unless otherwise specified in a separate agreement, deliverables created for you as part of a paid engagement become your property upon full payment.
9. Limitation of Liability
To the maximum extent permitted by law, Pandorium Development and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, including but not limited to loss of revenue, data, or business opportunities.
Our total liability for any claim related to our services shall not exceed the amount you paid to us for the specific service giving rise to the claim.
10. Disclaimer of Warranties
Our services and website are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
11. Third-Party Services and Platforms
Our services may involve the use of third-party platforms and tools, including but not limited to:
- Meta (Facebook/Instagram) for advertising
- Google Ads for advertising
- GoHighLevel for CRM and automation
- Various analytics and tracking tools
We are not responsible for the terms, privacy practices, or functionality of third-party platforms. Your use of those platforms is subject to their respective terms and policies.
12. Termination and Refusal of Service
We reserve the right to refuse or terminate service to anyone at our discretion, including but not limited to cases where:
- You provide false or misleading information
- You engage in abusive, threatening, or disruptive behavior
- You violate these Terms of Service
- Continuing service would be impractical or unethical
13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Pandorium Development operates, without regard to conflict of law principles.
14. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.
15. Contact Information
If you have any questions about these Terms of Service, contact us at:
Pandorium Agency (operated by Pandorium Development)
11 - 1252 Hornby St, Vancouver, BC V6Z 0A3, Canada
Email: hello@pandoriumagency.com
Phone: +1 (778) 800-9298
Related policies: Privacy Policy SMS Consent & Opt-In Policy